The quality policy is a central component of our corporate philosophy at CONCEPT and is largely defined and supported by the management. Our quality management system, certified in accordance with DIN EN ISO 9001 and DIN EN ISO 14001, serves as an important management tool and applies to all areas of the company. It is therefore binding for all employees.

Our quality policy is based on the following guiding principles:

• Customer satisfaction secures our future: We do everything we can to meet and exceed our customers’ expectations.
• Employee responsibility: Every employee contributes to securing the future through the quality of their own work.
• Partnership with suppliers: Adherence to deadlines and quality-conscious suppliers are essential partners for us.
• Punctual delivery and payment: Punctual delivery guarantees punctual payment.
• Error prevention and rectification: Errors are human; we focus on prevention and rapid rectification.
• Opportunities through risks: We view risks as opportunities for continuous improvement.

Successful and lasting cooperation is based on mutual confirmation, recognition and constructive criticism. These values form the indispensable basis for the success of our company.